​

Semleys Joinery Ltd

Semleys Joinery Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our website or engage our services.

1. Who We Are

Semleys Joinery Ltd
We provide bespoke and standard joinery services to domestic, commercial, and developer clients across the UK.

If you have any questions about this policy or how we handle your data, please contact us using the details at the end of this page.

2. What Information We Collect

We may collect and process the following personal information:

• Name

• Company name (if applicable)

• Email address

• Telephone number

• Postal address

• Project details and specifications

• Correspondence (emails, messages, phone records)

• Website usage data (via cookies)

3. How We Collect Your Data

We collect data when you:

• Contact us via our website, email, or phone

• Request a quote or place an order

• Enter into a contract with us

• Subscribe to updates or submit an enquiry form

• Use our website (via cookies and analytics tools)

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotations

• Deliver our services and manage contracts

• Communicate about projects, deliveries, or installations

• Process payments and issue invoices

• Meet legal and regulatory obligations

• Improve our website and customer experience

We only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

• Contractual necessity – to fulfil a contract or quotation

• Legal obligation – to comply with tax and legal requirements

• Legitimate interests – to run and improve our business

• Consent – where you have given clear permission

6. Sharing Your Data

We do not sell your personal data.

We may share your information with trusted third parties only where necessary, such as:

• Accountants or legal advisers

• Suppliers or subcontractors involved in your project

• IT and website service providers

• Payment processors

All third parties are required to handle your data securely and lawfully.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Your data is stored securely and only accessed by authorised persons.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Contract and financial records are kept for up to 6 years for legal and tax purposes

• Enquiry data is kept only as long as reasonably necessary

9. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

Our website may use cookies to improve functionality and analyse traffic.

You can control or disable cookies through your browser settings. Further details may be found in our Cookie Policy (if applicable).

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Semleys Joinery Ltd
Email: connor@semleysjoinery.com
Phone: 07944068957